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Comments, suggestion and feedback

We value your comments, we take on board all feedback sent to us. You can send us your comments by clicking on this link Comments and Suggestions form

If we receive any compliments about our staff or our service we share these with all staff members at our monthly Practice Meetings.  We also welcome feedback to be left on the NHS Choices website, the link for this webpage is here: NHS Choices then click on leave a review. These comments are always looked at and reviewed and we always ensure we write back with a comment.  If you have a complaint we would ask you to complete the form below rather then putting this on the NHS Choices website (due to patient confidentiality).

Complaints

Harbour View Healthcare aims to give a friendly, caring and professional service to our patients.  

We aim to learn from any complaints/comments received to us.  We understand that sometimes things do not go to plan and you may have concerns about the service you have received.  You are welcome to raise your concerns to the Practice in the following ways:

  • Coming into the surgery and speaking with the Practice Manager, Hazel Gow.
  • Speaking on the phone with the Practice Manager, Hazel Gow.
  • Or you can complete a complaint form which is here for you to download: 

               Patient complaint form

           Patient complaint form large print

You can either post this to us or email this to us (address is on the form). Alternatively you can pick up a copy of the complaints form from the reception desk at either site.

Clinical complaints will be investigated by the named clinician, or senior partner.  

For a copy of our Complaints procedures please click here: 

                Patient complaint information leaflet

              Patient complaint information leaflet

Other local contacts

Healthwatch - Independant Health Complaints Advocacy Service (IHCAS)

Healthwatch West Sussex is your local consumer champion for Health & Social Care.  Healthwatch encourages feedback about services so that they can help influence and improve Health and Social care services. 

Healthwatch can provide a free independent health complaints advocacy service, which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service.  

From more infomration visit their website at http://www.healthwatchwestsussex.co.uk/complaints-support-1/forms-and-guidance/ or contact them at:

Telephone: 0300 012 0122

Email: ihcas@healthwatchwestsussex.co.uk

Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW

Independent Health Complaints Advocacy Services - ICAS

IHCAS can offer support help you to make a complaint about your local NHS service. They will provide the information that you need and a specialist advocate to support you to make a complaint about NHS care and treatment.  This is a free service and is independant of the NHS.

You can contact them by phone on 0300 012 0122

PALS (Patient Advice and Liaison Service) at WESTERN SUSSEX HOSPITALS NHS TRUST (WSHT)

You can contact PALS if you need someone to:

  • Pass on your compliments to staff
  • Listen to and support you
  • Help you sort out a problem or difficulty
  • Advise you what services are available and how to make a complaint
  • Provide information about healthcare related issues
  • Help arrange interpreting services
  • Make a record of the issues you want to raise

Contact details:

Worthing and Southlands

Tel: 01903 285032

Email: palsworthing@wsht.nhs.uk

St Richards

Tel: 01243 831822

Email: palschichester@wsht.nhs.uk

SUSSEX COMMUNITY NHS TRUST (SCT)

Community & specialist nurses (incl childrens); continence; falls prevention; MSK referrals; podiatry; wheelchair service

Tel: 01273 242292

Email: sc-tr.serviceexperience@nhs.net

SUSSEX PARTNERSHIP FOUNDATION NHS TRUST (SPFT)

Mental health services including: child and adult services; dementia; substance misuse.

Tel: 01903 843026

Email: service.experience@sussexpartnership.nhs.uk

SOUTH EAST COAST AMBULANCE NHS FOUNDATION TRUST (SECAMB)

Ambulance service and 111

Tel: 01273 484830

Email: pals@secamb.nhs.uk

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