Frequently asked questions regarding Covid-19 – Please check back regularly as things are changing on a daily basis!
HOW DO WE CONTACT THE PRACTICE?
As so many of you have been aware due to the current pandemic we are struggling to cope with the demand and phone calls in particular can be a strain on the system (and your patience waiting on hold!)
We ask you to think before calling or contacting us whether there is another way to get your needs met. We have also introduced E-consult, you can complete a form online and send i into us. The Doctors will Triage this and get back to you by the next working day.
Therefore reading this FAQ first is helpful as it may answer your questions. We are so grateful to you all for your understanding and support during this difficult time.
If after reading this you still need help then we ask you to consider the following options:
Letters from the Goverment to vulnerable and high-risk patients:
Some vulnerable and high-risk patients have received a letter from the Goverment, the practice had nothing to do with sending these letters out. We have been waiting on the information for these patients which we have now received. We have also received the list of patients who self-declared on the Goverment website. Our Doctors will go through the lists to check if you meet the criteria as high risk, if you do you will receive a letter from us. There will be weekly extracts from our clinical system which goes to the Goverment Departments who will send further information.
General enquiries - email@example.com
You can use this email address for prescription requests but please see below for other ways to request your prescriptions.
How do I order prescriptions?
The Doctor may offer you a video consultation, they will text you with details. You will require a smartphone for this.
Electronic Prescribing Service
We want to encourage even more patients to sign up for the Electronic Prescribing Service (EPS). If you do this we can send your prescription electronically to the pharmacy. A few patient’s have still been collecting prescriptions from Shoreham Health Centre or Downsway. If you are one of these patients, please nominate a pharmacy by emailing firstname.lastname@example.org
Can I have more than two month’s supply of my medication?
- At present we have been advised to ensure people are getting only two months at a time for most medication as this will ensure continued safe supply of medication.
I need an inhaler/ Cream other medication but not had it for a while
In the first instance provided you are not in emergency medical need i.e. acutely short of breath, request the medication online or via email but please add as much information as possible to the circumstances you are in i.e. just in case/ symptoms worsening, recurrence of well know condition – this will allow us to either issue the medication or follow up with you directly.
How do I get my repeat contraception? Firstly please do!
If you are on an oral contraceptive pill please put in a prescription request using the available Apps (see above).
If you have a coil, depo or injection for your contraception then please contact the surgery by phone to arrange a call with our nurses to review this.
Covid -19 questions
What is social isolation and social distancing - also some information on shielding: https://www.bbc.co.uk/news/uk-51506729
I think I / a family member may have coronovirus - please go to NHS111online https://111.nhs.uk/service/COVID-19/
I checked my temperature and it is low, should I be concerned?
- So long as you feel well, it is very unlikely that a low temperature would be a concern. If you are feeling unwell with a cough or signs of a fever please contact NHS 111
Covid-19 and patients with Long term conditions
I have asthma how does COVID 19 affect me? Please check out the following site first:
I Have COPD or another lung condition how does COVID 19 affect me? Please check out the following site first:
I have diabetes how does COVID 19 affect me? Please check out the following site first:
I have a blood cancer how does COVID 19 affect me? Please check out the following site first:
I have high blood pressure or a heart condition how does COVID 19 affect me?
Please check out the following site first:
I have suspected COVID-19 or am having to self-isolate can I get a fit note (sick note) – Yes but not from here – you can get one online from this address: https://111.nhs.uk/isolation-note
If you require a sick note for other reasons other than covid-19 or you need a repeat sick note then please request this through E-consult.
I am pregnant what do I do? – Please go to the following website to self-register with the local midwives who will take on your care. There is no need to speak to us unless there are other issues you need to discuss. https://pregnancybooking.wsht.nhs.uk/
Blood test questions
I need a blood test are these still ongoing?
- Urgent blood tests such as are needed for monitoring of medications such as lithium, methotrexate or other potentially high-risk medications and warfarin are still being performed. Please contact the surgery to arrange – by phone at present.
- Non urgent blood tests such as diabetes monitoring, cholesterol monitoring etc are being held off for the moment as a short delay should not affect your health adversely.
- Other blood tests that are required - you will be invited in as normal at a time felt to be clinically appropriate.
Are my Regular visits to the surgery going ahead?
Childhood immunisations? – Yes important and going ahead.
Prostap injections? – Yes although if on a monthly injection you may be converted to a 3 monthly preparation
B12 injections – It may be worth putting these off or trying a high dose oral version of the medication – contact us for further information if you are due your injection
Smear tests? The nursing team will triage the urgency of these to allow those most in need to have them done on time and but many patients will experience a delay.
Denosumab injections? Yes will be going on at present
PSA monitoring if you are having regular PSA blood test monitoring after being seen by the urologists then your tests may be a little delayed but if it is due then call to discuss and arrange a date.
Baby checks – yes initial 6-8 week baby checks will continue at present and of course routine immunisations are strongly encouraged, we have now made these on the same day so you only need to visit the surgery once.